Re: BTHUB6 wireless connection to Sky on demand box. Go to network settings in sky box and click manually configure. You will see a list of info to put in. If you can remember the IP address the box had before or if you can find it in the BT smart hub management web page the enter it in. Otherwise choose a new IP address which isn't.
Hi All, my parents are having problems with their broadband. Initially it seemed that in the evening their internet connection would slow to a crawl. I quickly noticed that this coincided with them switching the TV on, and today I decided to try and isolate the problem.
I tested as follows:
My Laptop on wifi: Internet is OK.
My Laptop on wifi with TV on: Still OK.
Laptop on wifi + TV + Sky HD on wifi: Internet connection stops completely, broadband drops, router has to be reset.
My laptop on ethernet: Ok.
laptop on ethernet + TV: Bit of lag.
laptop on ethernet +TV + Sky HD on wifi: Internet stops working, massive packet loss until I switch off the Sky HD box.
They're using a BT Home Hub 3.0. The Sky+ HD box is the latest version upgraded only a couple of months ago - note that it is connected via wifi unlike the old boxes which used an internal modem to phone home and famously needed double filtered. The TV is an old Panasonic 50' of some description, but it doesn't seem to impact the wifi.
![Internet Internet](https://i.ytimg.com/vi/F8D3QFIyWRY/hqdefault.jpg)
Details of my laptop don't seem relevant: it's the same with all devices (smartphones, tablets, other laptops etc.) even with a couple of phones and laptops online the internet is usable, but switch the Sky HD box on and it all falls over instantly.
![Sky hd box wired internet connection Sky hd box wired internet connection](https://thumbs3.ebaystatic.com/d/l225/m/mVa_6aswUr9OsseTCKdq3Rg.jpg)
Now here's where things get difficult: It's an old house that seems to have been thrown together using leftover bits of other houses, and as a result it doesn't have a BT master socket. The 'master socket' that a BT engineer found was just a completely normal socket in the kitchen, so there's no test line. The Homehub is connected to an extension socket upstairs. Switching it to the 'master socket' makes no difference. The Sky HD box is downstairs, so I doubt it's direct electronic interference. I've already driven myself bonkers making sure that yes, every single socket has a microfilter etc.
I've googled and found lots of results from years ago with older sky boxes and the built in modems. Very few results this year, and precisely no answers.
So, my thoughts are that the Sky box is doing something screwy with the network, either constantly downloading something (how can I check?) or what I think is more likely is that it's messed up somehow and is flooding the network with packets, effectively DDOSing the crappy little Home Hub which both drowns out other devices' network connections and occasionally forces the Hub to reset.
Any advice? My experience with packet storms and network troubleshooting in general is pretty limited. Particularly helpful might be any network analysis tools I can use to narrow down the problem. At the very least I'd like to be able to call up Sky and be able to say with authority that their kit is screwing up the network.
Edit: So the only 'solution' so far that I have discovered is to simply disable the wifi on the Sky HD box. Nothing else works.